TRANSPORT PROJECT OFFICER

TRANSPORT PROJECT OFFICER 

6 MONTHS INTERIM CONTRACT 

HYBRID WORKING AVAILABLE

OFFICE BASED IN HOUNSLOW 

£20.00PHR UMBRELLA RATE 

PURPOSE OF ROLE:

•  Logging and managing of responses to a range of enquiries within the CXM, such as: Casework (Members & MPs), Freedom of Information requests (FOI), Environmental Information Regulation requests (EIR), Formal Complaints (both Stage 1 and Stage 2) and Ombudsman enquiries.
• To respond to a range of enquiries within the Traffic, Transport and Parking inboxes.
• To provide effective and efficient business support services for the Traffic, Transport and Parking Team.

KEY ACCOUNTABILITIES:

• Effectively manage and deliver casework and in line with agreed timeline.
• Deal with customer’s comments and complaints via our inboxes and resolve them to avoid escalating any further.
• Lead on taking administrative tasks including processing applications for Street Parties and Disabled Bay applications.
• To arrange provision of all service area purchasing and delivery of goods. In depth knowledge of supporting financial and procurement ordering systems, including internal stationery and specialist equipment supplies.
• Skills and knowledge to use and manage ICT systems to support all TTP services providing information to support managers and responding to customer enquiries.
• Ensure the quality standards of correspondence are at a high level.
• Provide advice and support as and when required.
• To work with other services across the division such to provide smooth functioning of administration and support of the service, and to provide cover when required.