Tenancy Sustainment Officer – North London (Part-Time, 6-Month Contract)
We are seeking a dedicated and compassionate Tenancy Sustainment Officer to support residents in sustaining their tenancies. You will help residents maximise their income, access essential support, and overcome tenancy-related challenges. This role involves working across multiple housing associations, providing both remote and in-person support to residents.
Key Responsibilities:
- Assist residents with welfare benefits, housing benefits, and disability-related support
- Identify external support services and funding opportunities for residents
- Maintain accurate case records and provide regular progress updates
About You:
- Strong knowledge of the welfare benefits system
- Empathetic, with experience in supporting vulnerable individuals
- IT literate, with excellent communication skills
- Previous experience in a similar role is desirable
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