Resident Services Manager

Imagine being part of an award-winning property management firm that’s not just building buildings, but vibrant communities where residents truly feel at home. With a focus on exceptional living environments and top-tier services, this company goes beyond expectations to create spaces where people thrive.

Their commitment to excellence extends to their people too. In the past 2 years, their team has grown by over 14%, now spanning 40,000+ employees worldwide. What sets them apart is their genuine care for staff wellbeing—offering personalised development plans, enhanced pensions, and charity leave. This nurturing culture has earned them an impressive 4.0 rating on Glassdoor, making them one of the most sought-after employers in the industry.

Their core values? Be honest, proactive, and most importantly, have fun! If you’re looking for an environment where you can grow, make an impact, and enjoy your work every day, this is the place for you.

Your passion for people and property will drive every aspect of the resident experience, from ensuring seamless daily operations to introducing innovative, resident-focused services that set this development apart. With your guidance, this BTR scheme will become more than just a place to live; it will become a benchmark for urban living in London.

This is your chance to collaborate with a forward-thinking team, lead one of the city’s most exciting residential projects, and make your mark on the future of London’s BTR landscape!

Your Responsibilities:

• Lead and inspire a team to provide top-tier resident services, exceeding expectations at every touchpoint.
• Create a thriving community atmosphere through innovative events, communications, and engagement initiatives.
• Oversee the smooth running of daily operations, ensuring the highest standards of property management.
• Handle resident queries with care, creativity, and professionalism, turning challenges into positive outcomes.
• Bring fresh ideas to enhance our services, stay ahead of industry trends, and maintain their position as a leader in the BTR sector.

Your Requirements:

• You genuinely care about creating exceptional living experiences.
• Proven ability to inspire, motivate, and manage a high-performing team.
• Experience in residential property management or a customer-facing role in the BTR or Co-Living sector.
• You love finding creative solutions and bringing new ideas to the table.
• Clear, confident, and approachable in all forms of communication.

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.