Resident Service Associate

Picture this: a sleek, modern building nestled in the heart of East London, home to over 130 beautifully designed apartments. It’s not just a place to live—it’s a community. And at the centre of it all? You.

This investor-operator is looking for a Resident Services Associate—someone who thrives on people-first service, who knows how to make someone feel right at home from the moment they walk through the door. You’ll be the first hello in the morning, the helping hand in the afternoon, and the friendly face that makes a building feel like a true community.

Every day brings something new. From welcoming residents and managing viewings, to handling parcels, logging maintenance issues, and organising community events—this role is the perfect blend of hospitality, operations, and people.

You’ll take ownership of the front-of-house experience, work closely with the wider team to keep everything running smoothly, and help shape a space where residents genuinely love where they live.

Your Responsibilities:

• Act as the first point of contact for residents, delivering exceptional front-of-house service
• Manage move-ins, move-outs, and daily resident enquiries
• Handle parcel deliveries, amenity bookings, and basic maintenance coordination
• Support community engagement through events and resident communications
• Maintain the cleanliness and presentation of communal areas
• Assist with lettings viewings and general administrative tasks

Your Requirements:

• A background in hospitality, residential lettings, tourism, or a similar customer-facing role
• A natural people-person who thrives in a fast-paced, high-end environment
• Organised, polished, and confident in handling everything from daily check-ins to complaint resolution
• Someone who takes pride in the details, loves problem-solving, and is all about team spirit

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.