Residence Manager

In the bustling city of Leeds, known for its vibrant culture and rich history, lies a dynamic student residence. This community, home to 238 en-suite and studio bedrooms, is a place where students come to live, learn, and grow. This operator are seeking a dedicated and motivated Residence Manager to oversee this thriving community and ensure it remains a welcoming and supportive environment for all residents.

As the Residence Manager, you will be the cornerstone of our student community, responsible for creating a positive and enriching living experience. Your leadership will be crucial in maintaining high standards of service and ensuring the smooth operation of the residence. You will shape the lives of students from diverse backgrounds, helping them feel at home and supported during their academic journey.

You will drive the residence's success, managing the student letting cycle, ensuring health and safety compliance, and leading a dedicated team. Building strong relationships with local institutions and service providers will be key. Your customer service skills will enhance the resident experience, maintaining high occupancy rates and exceptional service.

Your Responsibilities:

• You will be responsible for recruiting, training, and managing staff, fostering a culture of teamwork and high performance.
• Oversee the entire student letting process, from marketing and conducting viewings to managing tenancy agreements and rent collection.
• You will manage site inspections, coordinate maintenance programs, and address any issues promptly to ensure a safe living environment.
• Build and maintain strong relationships with local institutions, service providers, and the wider community.
• Act as the primary point of contact for residents, addressing complaints, resolving issues, and providing support for student welfare.

Your Experience:

• Proven experience in student accommodation or the hotel sector
• Strong leadership and team management skills, with the ability to motivate and develop staff
• Excellent communication and customer service abilities, with a proactive and problem-solving mindset
• A thorough understanding of health and safety regulations and property management best practices

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.