A Housing Association in North London are looking for a Rent Recovery Officer to join their team on a part time basis, to ensure rent arrears are effectively managed while delivering excellent customer service. This role is crucial in maximising income collection, supporting tenants, and maintaining financial stability.
Key Responsibilities:
- Manage rent recovery cases, ensuring early intervention and preventing further arrears accumulation.
- Engage with tenants to develop realistic repayment plans and provide financial guidance.
- Take a case management approach, ensuring accurate documentation and efficient arrears recovery.
- Handle legal actions related to rent arrears, including preparing cases for court and representing the organisation when required.
- Work collaboratively with welfare, benefits, and financial inclusion teams to support tenants.
- Ensure compliance with all relevant policies, legal frameworks, and best practices.
- Promote tenant engagement and encourage participation in community initiatives.
What We’re Looking For:
- Proven experience in income recovery, debt management, or housing arrears.
- Strong knowledge of welfare benefits, financial inclusion, and legal rent recovery processes.
- Excellent communication and negotiation skills, with the ability to handle sensitive conversations professionally.
- Ability to analyse case data, prioritise workloads, and maintain detailed records.
- Experience using case management systems and other relevant IT tools.
Why Join Us?
- Opportunity to make a real impact by supporting tenants while protecting income.
- Work in a supportive team environment with opportunities for training and development.
- 28 hour working week (3 days) all office based
- Competitive salary and career progression opportunities within the housing sector.
If you have experience in rent recovery and are passionate about helping tenants sustain their homes, we’d love to hear from you.
Your ambition is our ambition.
Your ambition is our ambition.
More Opportunities
10
Find the job you’re looking for in Housing Services. Or call us for the latest opportunities.
Request a call back
Speaking with one of our skilled recruitment practitioners is always a great first step. You can request a call back at a time convenient to you.