Interim Assets Support Team Manager

Exciting Opportunity: Customer Care Team Leader – Housing Association (North East London)

Are you a dynamic and results-driven professional with a passion for delivering exceptional customer service? Do you have experience leading teams and ensuring top-tier compliance within the housing sector? If so, this could be the perfect role for you!

Our client, a well-respected Housing Association in North East London, is seeking an experienced Customer Care Team Leader to oversee and enhance their customer care operations. This role is pivotal in ensuring seamless communication, efficient workflows, and regulatory compliance across asset management administrative tasks.

You will provide strong leadership and guidance to the team of 4 - Customer Care Coordinator and Admin and Customer Care Assistant, ensuring a high-performing and motivated team, Oversee compliance with all regulatory requirements, ensuring all administrative tasks are completed accurately and on time. Develop and maintain efficient workflows to support asset management, including:

• Invoice processing, ensuring accurate allocations for service charges.
• Managing all resident communications, including scheduling appointments, handling complaints, and responding to queries through multiple channels.
• Raising, tracking, and closing works orders, ensuring proper invoicing and categorisation of capitalised works.
• Coordinating planned and cyclical works, liaising with contractors and residents to ensure smooth operations.

If this opportunity excites you, feel free to reach out at +44 20 3854 2713 or send your CV to sophie.power@oysterpartnership.com. I look forward to hearing from you!