Are you a dynamic leader or aspiring to become one? If you have a talent for team management or the ambition to develop it, this Housing Team Leader position could be the ideal opportunity for you.
As Housing Team Leader, you'll be the driving force behind a proactive, customer-centric income collection service. Leading a team of dedicated Income Officers, you’ll work on the frontline of housing management, tackling complex cases, promoting tenancy sustainment, and helping residents stay on top of their finances. Your work will be essential to maintaining positive tenant relationships and ensuring the council's housing standards remain top-tier.
Key Responsibilities:
- Inspire and Lead: Motivate a team of Income Officers to excel in service delivery and achieve ambitious income management goals.
- Problem-Solve Complex Cases: Offer hands-on support in high-stakes scenarios, advising on legal action when necessary and championing early intervention.
- Collaborate Across Teams: Work with council members, legal teams, and external partners to resolve issues and push for innovative solutions in income collection.
- Shape Team Success: Engage your team through mentorship, tailored training, and personal development, ensuring every member thrives.
- Stay Ahead of Trends: Monitor evolving housing legislation and best practices to keep the service efficient, lawful, and beneficial to the community.
Why This Role is Unique:
- Impactful Work: Directly support residents in managing and sustaining their tenancies, influencing positive change within the community.
- Leadership with Purpose: Empower a team to excel while making a tangible difference in residents’ lives.
- Growth Opportunities: Gain exposure to multifaceted aspects of housing management, from policy enforcement to court representation.
What We're Looking For:
- A proven leader with strong knowledge in social housing and income collection practices.
- A background in housing management, with experience managing cases involving arrears, tenancy sustainment, and legal action.
- Excellent communication skills, particularly in managing sensitive conversations and navigating complex, high-pressure situations.
For more information on this role, give me a call on 02077669097
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