Are you an experienced income management professional with a strong understanding of housing legislation and welfare benefits? A Housing Association in East London are looking for a Income Officer to join their team on a contract basis.
Key Responsibilities:
- Manage a portfolio of properties, ensuring rental income is maximized.
- Provide excellent customer service while assisting tenants with rent arrears and income recovery.
- Work closely with external agencies, including debt advice services and law centres.
- Conduct home visits, process legal actions, and attend evictions when necessary.
- Support tenants transitioning to Universal Credit and ensure timely income collection.
- Collaborate with internal teams to improve tenant satisfaction and retention.
What We’re Looking For:
- Strong knowledge of income recovery in a housing environment.
- Experience in handling rent arrears, legal processes, and Universal Credit claims.
- Excellent communication and customer service skills.
- Ability to work both independently and as part of a team.
Contract Details:
- Location: London | Hybrid
- Interviews: Week commencing 17th February
If you have the expertise and passion to support tenants while ensuring rental income stability, I'd love to hear from you.
Your ambition is our ambition.
Your ambition is our ambition.
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