General Manager (PBSA)

Are you ready to make a lasting impact on student accommodation and inspire a community where students feel truly at home? My client is an award-winning PBSA provider committed to delivering world-class living experiences, and they are looking for a dynamic leader to drive their mission forward. If you’re passionate about creating a vibrant student community and leading a team that makes a difference in students’ lives, this is the role for you.

As a forward-thinking, resident-focused organisation, my client believes in creating vibrant, inclusive communities where students can thrive—both academically and personally. With 456 beds across three modern, well-located properties in the vibrant Manchester they are dedicated to quality, comfort, and convenience. Now, they are looking for a passionate and inspiring General Manager to drive excellence, nurture our community, and lead a team that delivers an exceptional student living experience every day.

As the General Manager, you'll be the key driver in delivering an outstanding student living experience. Working closely with your team, you'll ensure excellence in customer service across all areas, including sales, maintenance, and housekeeping. Your leadership will be crucial in instilling core values throughout the team, empowering them to thrive and perform at their best.

Responsibilities:

• Lead, motivate, and inspire a high-performing team, fostering a culture of continuous improvement, excellence, and a strong focus on resident satisfaction.
• Plan and coordinate resident events and community engagement activities to enhance the living experience and build a sense of community.
• Collaborate with marketing and leasing teams to drive occupancy, overseeing the leasing process from start to finish to ensure a smooth and efficient experience for prospective residents.
• Managing the property's budget, including controlling operational costs, ensuring financial targets are met, and maximizing revenue through efficient operations and high occupancy rates.

Requirements:

• Proven experience in PBSA, BTR, or hospitality sectors, with a solid track record of managing operations, elevating customer service, and leading teams to success.
• A proactive, hands-on approach to daily operations—ensuring that every aspect of the accommodation is running smoothly and efficiently.
• Strong problem-solving skills and the ability to adapt quickly in a fast-paced environment while managing multiple priorities.
• A passion for student living, with an ability to create a supportive, inclusive, and thriving community that fosters both personal and academic success.
  
  
  We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.