General Manager (PBSA)

This award winning owner-operator work with an array of developers, investors etc. and with a strong commitment to excellence, sustainability, and community well-being sets them apart in the property management industry.

They have circa 11,000 beds under management across 21 cities and are continuously working on growing their portfolio. Resident wellbeing is central to their values. They aim to create home environments and communities where everyone feels they belong and can thrive—academically, socially, mentally, and physically.

The wellbeing of their staff is important to them which is reflected in the various incentives they provide such as a Personal Development Plan, Life Insurance, Employee Assistance Programme and more! This great environment has resulted in them achieving a 4.0 rating on Glassdoor and an increase of 16% in their headcount in the past 6 months.

You’ll be the driving force behind a portfolio of 240 beds in central Newcastle, leading on all aspects of site management, customer experience, and team performance. From ensuring smooth day-to-day operations to building an outstanding living environment, you’ll be at the heart of it all!

Their vision is to be the first choice for students by creating the best experiences and providing a home environment where everyone feels safe, comfortable and belongs.

Responsibilities:

• Lead the Accommodation Team to ensure smooth operations and meet tenant needs.
• Serve as the main student liaison for check-ins, wellbeing, and events.
• Oversee check-in/out, Summer Turnaround, and maintenance during student transitions.
• Handle complaints, disputes, incidents, and report resolutions.
• Ensure Health and Safety compliance and manage site standards.
• Oversee property KPIs, financial performance, and monthly reporting.
• Drive accommodation sales to achieve 100% occupancy and manage the site budget.

Your Requirements:

• Significant site operations experience
• Understanding of P&L and Budgets
• Strong understanding of sales and marketing principles
• Excellent communication, interpersonal, and leadership skills
• Excellent communication and customer service skills
• Ability to work effectively under pressure and meet deadlines
• You need to have experience in the PBSA, BTR or Hotel sector

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.