Customer Service & Sales Representative

This forward thinking operator builds communities that provide convenience, luxury, and lifestyle for residents. With a strong emphasis on quality and innovation, they’re expanding rapidly and are looking for a skilled Customer Service & Sales Representative to contribute to their ongoing success in London.

Managing a growing portfolio of over 2,500 premium rental homes and consistently earning top marks from residents with a 98% satisfaction rate, this is a chance to join an ambitious, passionate team dedicated to delivering exceptional resident experiences.

As a Customer Service & Sales Representative, you’ll play a key role in ensuring residents are proud to call their home. You’ll provide exceptional service throughout the resident journey, contributing to a vibrant, friendly community in a large residential development with communal facilities such as co-working lounge, Gym, gardens, and movie rooms.

This on-site, customer-facing role involves welcoming visitors and residents while maintaining a high-quality, welcoming environment. You’ll uphold the brand’s values, delivering outstanding service and creating an atmosphere where everyone feels at home.

Your Responsibilities:

• Respond to email and phone enquiries delivering exceptional customer service.
• Assist with preparations of check in and check out reports, completing property inductions with new residents.
• Conduct viewing to prospective tenants.
• Support with resident applications.

Your Requirements:

• A passion for outstanding customer service.
• Experience in the private residential sector or hospitality.
• Strong knowledge of the BTR industry.
• Excellent organisations and administration skills.
• A positive “can do” attitude and problem-solving mindset.

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.