Concierge

My client is redefining the world of high-end student accommodation, offering more than just a place to stay—they're creating vibrant and sustainable communities where students feel truly at home. With a focus on service, style, and standout resident experiences, this is your opportunity to be part of a company that is fast growing, values creativity, ambition and makes a real impact.

Stepping into the role of Concierge, you’ll be the face of the building and the heartbeat of the resident journey across a vibrant community of 120+ studios.
You’ll be the go to person for residents: welcoming them, supporting their day-to-day needs, and making sure every interaction adds to an exceptional living experience.

No two days are the same. One moment you’re leading a viewing and turning it into a booking, the next you’re greeting residents, managing parcels, logging issues, or jumping in to help run an event. It’s a fast-paced, people-first role where your energy and attention to detail help create an exceptional resident experience.


Your Responsibilities: 

• Be the first point of contact for residents, delivering a polished and personable service that reflects the brand’s high standards.
• Conduct viewings and support move-ins, check-ins, and check-outs.
• Perform regular inspections and complete accurate inventory reports.
• Support social events and resident experiences to foster community and engagement.
• Assist with ad hoc tasks and collaborate closely with the Property Manager to drive key performance targets.

Your Requirements:

• Prior experience in the PBSA/BTR or Co-living sector.
• A natural people-person who thrives in a fast-paced, high-end environment.
• A true team player with a passion for delivering exceptional customer service.
• Fluency in Mandarin is a strong advantage and highly valued.

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.