Resident Services Manager - BTR

Are you a dynamic leader with a passion for enhancing the resident experience? Do you excel in creating communities where residents thrive? If so, we have the perfect opportunity for you!

This award winning client is a leading property management firm committed to creating exceptional living environments for their residents. They believe in fostering a sense of community and providing top-notch resident services to ensure their properties are more than just places to live – they are vibrant, welcoming communities.

This client has created one of the best working environments in the industry which is why their headcount increased by over 14% the past 2 years, with team currently standing at 40,000+ across Europe, Asia, Africa and more.

The wellbeing of their staff is important to them which is reflected in the various incentives they provide such as a Personal Development Plan, Enhanced Pension Plan, Charity Leave etc. This great environment has resulted in them achieving a 4.0 rating on Glassdoor. Their values are to be honest, proactive and have fun!

As a Resident Services Manager, you will be overseeing the onsite lettings and property management team of a 220 unit BTR Scheme. You will play a pivotal role in shaping the resident experience at their properties. You will lead a dedicated team, driving initiatives that enhance resident satisfaction and community engagement. If you are a strategic thinker with a customer-centric approach, then this is the opportunity for you!

Responsibilities:

• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
• Coach, train, develop and engage site team members
• Reporting building issues to the relevant member of the team
• Clear communication of important information, ensuring appropriate channels are used
• Responding to rental enquiries, booking in and conducting viewings and agreeing offers

Requirements:

• You're probably wondering what the catch is. Well, you need to have a strong customer service ethic.
• You will need to be organised, meticulous, tenacious.
• You need to have strong financial management skills.
• You need to have experience in either the BTR or PBSA Sector.

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.